Account Verification After Login At Luna Slots
Luna Slots runs account checks after you sign in to confirm identity, age, and payment ownership, and to meet anti-money laundering rules. Verification can happen right after first login, but most players see it triggered by specific actions on the account.
Verification is required before the first withdrawal. The cashier blocks payouts until the account passes checks, even if deposits and gameplay were already allowed.
The system also triggers verification when you change core profile details such as name, date of birth, email, phone number, or residential address. This is treated as a risk signal and can pause withdrawals while documents are reviewed.
A payment-related check is triggered when you use a new deposit method, switch cards, or make deposits from a card or wallet not clearly linked to your name. Luna Slots then asks for proof that you own the payment method.
Large withdrawals, unusual betting patterns, chargeback history, or repeated failed login attempts can also prompt an extra review. In these cases, the site may ask for updated documents even if you verified before.
- ID: Government-issued photo ID (passport, national ID card, or driving licence). Luna Slots typically asks for a clear full image showing your name, date of birth, document number, and expiry date.
- Address: Proof of address dated within the last 3 months (utility bill, bank statement, council tax bill, or official government letter) showing your full name and current address.
- Payment method: For bank cards, a photo of the card may be requested with the middle digits covered and only the last 4 digits visible; for e-wallets, a screenshot of the account page showing your name and the wallet email/ID; for bank transfers, a bank statement showing the IBAN and your name.
- Source of funds (when requested): Recent payslips, a bank statement showing salary deposits, tax documents, or a letter confirming benefits, used when transaction size or account activity requires an affordability check.
- Selfie or liveness check (when requested): A selfie holding your ID or a short in-app liveness step to match the ID photo